Computer: HP ENVY 20 d013w Touchsmart
OS: Windows 8 (not 8.1)
CPU: Intel i3
I had a client withe the famous "ICE" aka FBI virus. He wanted a reformat...simple enough. I reformatted, everything was fine so I began getting the updates...everything locks up after about 2min.. reboot, same thing. tried this about 50 more times and it won't run for more than 5min. without locking up. So I reformat again....same thing.
ok f this....I erase the entire drive and do a fresh install with my oem disc this time.....same thing again! I reboot 50 more times and it will still freeze up in less than 5min. Except now it will sometimes (1 out of 3 i'd say) freeze before Windows loads. Task manager shows nothing that is taking up resources over 20% with the highest one being microsoft antimalware win8 comes with, hard drive and memory diagnostics check out good.
So I decide I will let it sit unplugged so it can think about what it's done. I connect it back with ONLY a keyboard this time and nothing else after letting it sit for 15-30min.
awesome...now only the HP post screen it stays on. I press f10(setup) it shows the screen with text saying loading setup but nothing ever happens, same goes when I try f9(boot options) or any of the other functions...the normal screen comes up right before it loads but it just stops there. Now this did happen a couple of times before during the same time the windows lock ups were happening, but now it's everytime no matter what.
All bios options are set as default (from when I was able to get in there before)
I left it with the cmos battery out when I left today, maybe that will work....anyone have thoughts, ideas or experience with this?
I saw on a HP forum about a usb key to rollback/update a BIOS even if you don't have acess to a boot menu (win key + B) i think was the hot key commands. But I can't find this tool anywhere, it's called something like UEFI softpaq usb key, but I can't find it, and yes I checked the driver page first.
I will be extremely grateful if anyone can help me find the solution. I will post a reply if I find a solution in the meantime, especially if this CMOS idea works (which I doubt).
Thank you kindly.
If I had a world of my own, everything would be nonsense.....Who in the world am I? Ah, that's the great puzzle. I'm afraid I can't explain myself, sir. Because I am not myself, you see?