Open Lite config after install doesn't require the filling out of the fields. I would like to see the ability to make it required. It definitely makes contacting someone easier when a report/heartbeat comes back with a problem. I have noticed that if you don't make it a required field people are more likely to skip fields. And I'm left with a report with a name and no contact info. Pretty useless and a waste of time for both the person who ran dSS and for me as I need to go through all the reports.
In regard to my comment on not giving away a free version and it being a disservice to techs: Anything we do as tech professionals should lead to getting compensated for our expertise. Nick deserves to get paid for his amazing program. We deserve to get paid (and paid well) for our ability to fix the messes that our clients make. Now maybe this is just a consequence of living in the northeast US but there are too many techs I've run across that will hustle someone for a quick $20 or whatever. They don't value the industry and make it harder for those of us who are professionals. If we are giving away a fully equipped utility such as dSS, we are shooting ourselves in the foot.
The uses of dSS are many but two examples are:
1. All of my clients get it for "Free" when I work on their computers. Of course, it's part of the cleanup price and part of their bill.
2. Using it as a business card to introduce them to our services by giving them a taste of what we can do for them as well as getting our name in front of them (and on their desktop). This should lead to a sale where the client gets a non-trial version of dSS through a cleanup or a maintenance contract, etc.
Everyone's use case will be different depending on your desired clientele.
So, yeah laplandz I'm in complete agreement with you about using it as an afterCare service. You were compensated for it. We do the same thing here.
Bottom line, don't give away the shop. You are valuable, your services are valuable, and you deserve to get paid for them.
And remember that "Jurassic Park" is an example of what happens when you don't pay your IT guy enough.