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What AV Product to Recommend?

PostPosted: Wed Mar 27, 2013 12:44 pm
by Marshall
If you don't have a personal favorite, which I'm sure most of us do...I'd suggest hitting up http://www.av-comparatives.org/
Keep in mind however that this is a suggestion...Malware changes daily, and just because a report from four months ago show's one product on top, it doesn't mean that it is so today.

To provide an even better suggestion to my customers I will take some of the most common Infection types, and toss them at https://www.virustotal.com/en/
If your suggested AV tool doesn't detect the infection, well then I think twice about making the recommendation.

I would suggest Malwarebytes Anti-Malware (You can't beat it, a few $$, one time purchase, life-time subscription), SpywareBlaster (Now for Chrome, Firefox, etc.), and Bitdefender (based on current reviews and research)

Some other highly recommended AV tools: ESET, Avast, and Kaspersky

There is a whole slew of Malware Removal apps out there these days. The above is what I use.
I use them because:
1. They take up a small footprint, and have kept more malware off of systems than anything I've tested to date
2. They are all free, and often times when used together will beat out any paid for product (kinda sad but true)
3. They are very easy to configure. SpywareBlaster and Malwarebytes are both run on demand apps, so you will need to update them manually or find your own way to schedule updates (very unlikely in the case of SpywareBlaster, as this is about the only thing the Pro version is good for). Bitdefender Free is a cloud based app, and is the lightest weight thing I have seen since Immunet's cloud app. It takes virtually no configuration, and is easy for Grandma, and Grandpa to work with because it does everything in the background for you.

I'm interested to hear other's opinions on how they find a reliable way to recommend AV tools to their customers, or their reviews on current apps out there today.

Re: What AV Product to Recommend?

PostPosted: Tue Apr 23, 2013 5:29 pm
by pcbutler
I have had my heart set on GData for over 2 years. I test every thing I recommend to customers, It's not perfect, but it is highly effective. It uses both BitDefender, and Avast for scanning engines.

Re: What AV Product to Recommend?

PostPosted: Fri Apr 26, 2013 7:43 am
by GEGeek
I love antivirus conversations. Everyone has an opinion and a favorite. But the one true factor in all of this has always been for me that no one AV product is 100% effective. No combination of products or security measures is totally secure. I believe it comes down to, ultimately, to experience. Having a basic free AV combined with recognizing "those" sites, scanning certain suspected files before you open them, protecting your browser (not IE) and on and on. But even then we too sometimes even get tapped. Like HMWMCT says, what product is hot these last few months? That may be good now for your customer, but not 6 months from now.

As far as my customers go:
Depends on the customer -Gamers are the toughest. They require performance yet due to their online lifestyle they are the most susceptible. They require maximum protection with little impact, I believe it's best to recommend a virtual environment for them. Surfers and emailers need very little protection, any free AV will do - Usually AVG for me, so long as they stay away from the known bad sites. Business professionals usually need a antivirus that will not impact MS Office performance, such as MS Security Essentials. With a modified hosts file and maximum browser protection. Many business professional apps I see require IE, so protection has to be maxed out without affecting performance.

My personal choice at home,
since I combine many of latter life styles, is Vipre (Low memory footprint and performance hit) and MalwareBytes Pro scheduled nightly scans. A modified hosts file with auto updates has proven to be very effective but can sometimes be a pain. Vipre doesn't get a lot of press but I have found it to be very effective.
My 2 cents.
GEGeek

Re: What AV Product to Recommend?

PostPosted: Mon Apr 29, 2013 9:38 am
by GEGeek
I guess I was wrong, everyone doesn't have an opinion.

Re: What AV Product to Recommend?

PostPosted: Mon Apr 29, 2013 10:19 am
by Marshall
Gamer's do seem to be a tough crowd to please at times on the topic of AV solutions. However there are a lot of reliable cloud based app's available now that can provide gamers with detection at the very least, so they know when they're borked.

Also for pretty much any other web user I would suggest a few basic app's to help prevent large gap's in security when surfing the web. Adblock, Adblock Plus, WOT (Web of Trust), and other similar apps are available on Chrome and Firefox to help prevent ad based malware infections, and provide you with a community based opinion of how safe a website is. I also suggest taking a look at Bitdefender's Free tool's here: http://www.bitdefender.com/toolbox/freeapps/desktop/

Especially take a look at TrafficLight, and SafeGo. Web Security is an area where the FREE AV solution's usually suffer the most, and rightfully so...it's where most of the infections come from. These little gem's can help you further secure a system, without going all out with a Firewall solution, or Sandboxed environment that may just downright confuse your customer's to no end.

What web protection tools do you use? I like to load the free SpywareBlaster on every PC.

Re: What AV Product to Recommend?

PostPosted: Tue May 07, 2013 10:06 am
by GEGeek
I do use WOT, as well as a modified hosts file with auto updates and a firewall. Too much and things start to slow down.
I have not tried TrafficLight and SafeGo but I will certainly check them out today.
Mike

Re: What AV Product to Recommend?

PostPosted: Tue May 07, 2013 9:49 pm
by GEGeek
Installed TrafficLight tonight. I'll let you know. Looks good out of the gate, but time will tell.
Thanks for the recommend.
Mike

Re: What AV Product to Recommend?

PostPosted: Thu May 09, 2013 4:32 pm
by GEGeek
Running TrafficLight and I have to say I like it. It explains exactly what the issue was for that page. I also left WOT running to see if there were any discrepancies and there were a few. Obviously their sources/databases are different, which is good. I believe WOT has a large public community contributing opinions and ratings, which could be good and bad, yet I do not see that feature in TrafficLight. I like that Traffic light, from what little I read so far, has a layer of added security to warn of malicious content on pages. I think so far you have made me a convert. Thanks guy for the recommend.

Quote from site
This extension will add a strong layer of security over your browsing experience without inducing speed penalties or system resource consumption. Part of the processing is done in the cloud with some intelligent small engines that make various checks on pages you're visiting enabling you to have top notch protection in case you run into fraud, phishing or simply dangerous websites.

Mike

Re: What AV Product to Recommend?

PostPosted: Thu May 09, 2013 4:46 pm
by Marshall
Always a pleasure GEGeek! I'll keep you posted on anything else I come across.

Re: What AV Product to Recommend?

PostPosted: Mon May 13, 2013 1:31 pm
by EagleTech
We recommend Norton AntiVirus - Not Internet Security or 360 - just plain ol' NAV. Although lately I have not liked what I have been seeing, including NAV flagging MBAM saying it needs to be removed. Even the free version. We leave MBAM installed & try to teach the customer how to use it, so this has been a pain. We have to tell NAV not to scan MBAM. (more here)

I have seen complaints of WoT being "gamed", have any of you seen this?