Being a small operation I have not bothered to purchase any specialised software..
Save I have hand full of Excel sheets to track various aspects of the business along with job booking .. along with MYOB (Australian competitor to Quickbooks)... Google Docs & Sync, and dropbox I was generally happy with this approach.. until.. this discussion: viewtopic.php?f=21&t=330
While I do not know, at this time, if the PCRT mentioned is the one that I googled, I am sure much of this software is fairly similar.. but it will be the little things that determine the buy or ignore in each of us...
So the question is ... Service job tracking (for the shop front people, and the non-shop front) software, what is out there, what is gloss, what is great and what is flush
( I didn't want to start a What are you using thread - but that is what it is looking like
what is region specific... not easy to move to different tax markets
is it flexible to business model? ie if you do retail a little or a lot, how will that affect the friendliness of the software..