Nick wrote:to clarify my vague statement a little: ....
I totally agree, Customers expectations can be wild at times and you try to offer the support they expect, but ultimately you find yourself spending so much time trying to give them what they
want, you have no time for the "real" stuff that might actually earn you some pennies.
From a personal perspective speaking about the whole dSO/dMZ thing, my initial fears were you wanted to charge people for all help and support, i think the biggest problem was the time-scale for "public" information concerning what was going on. This allowed us, the users to think the worst, make assumptions and then make accusations, with hindsight it's far easier to paint a better, nicer picture.
Also, as a heads-up, I now see dMZ as more "Assisted Support" not "paid-for-support", from what i've experienced and read within this thread alone, it's clear and somewhat obvious that you already offer support within your product subscriptions or purchases. Paid-for-support just seems bad wording and certainly gave me the wrong impression initially.
You're doing good mate, just keep doing what you do.
I can walk on water, but I can’t perform miracles.